We have unwavering confidence in our products,

yet we understand that unexpected situations may arise.

If you need to return or exchange an item, we have a specific process in place for such cases.

Kindly adhere to the process and refrain from shipping any products back to us without obtaining prior approval.

FTM Product Returns Policy:

We regret to inform you that we are unable to accept returns or issue refunds for FTM products. Due to the sensitive nature of these products, we prioritize the safety and hygiene of our customers. Once an item has been opened, it is considered unsanitary and cannot be resold.

In the rare instance that an item remains sealed in its original plastic packaging, we may consider an exchange if there is a specific issue with the product, such as an incorrect skin or hair color, or an error in the fill. However, please note that general returns or refunds are not applicable in such cases. Our team is committed to ensuring the accuracy and quality of our products, and we strive to address any concerns promptly and effectively.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange

FTM Product Exchanges Policy:

As a result of the sensitive nature of FTM (Female-to-Male) products, we regret to inform you that we cannot accept any exchanges for these items under any circumstances. Our top priority is ensuring the safety and well-being of our customers, and once an item has been opened, it becomes unsanitary and cannot be resold.

However, if you receive an FTM product that is still sealed in its original plastic packaging and you find an issue with the product, such as an incorrect skin or hair color, or a mistake in the fill, we may consider allowing an exchange. In such instances, please contact our customer service team, and we will do our best to address and rectify the issue promptly.

Please note that our commitment to maintaining product quality and customer satisfaction remains at the forefront of our operations. We appreciate your understanding of our FTM product exchange policy. If you have any questions or concerns, do not hesitate to reach out to our dedicated support team.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t

received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@banabuddy.com.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@banabuddy.com.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at service@banabuddy.com for questions related to refunds and returns.